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To know the size of your finger, we offer several solutions. You can :

To guide you in choosing the length of your necklace, we have represented each length on a bust.

For information, we have categorized in "short collars", all collars measuring less than 55 cm.

Because creativity and quality are the 2 fundamental pillars of our Les Cleias brand, we attach great importance to the selection of the raw materials used in the manufacture of our jewellery.

Stainless steel jewelry as well as gold plated jewelry can be worn in the shower and at the beach. However, we do not recommend wearing them at the pool.

We also advise against wearing brass accessories underwater.

To preserve the shine of your favorite jewellery, we advise you to preserve them from daily aggressions (perfume, cosmetics, household products, etc.) and clean them from time to time with a small toothbrush with soft bristles and water. without forgetting to dry them with a soft cloth which will restore their shine.

Les Cleias jewelery is designed in our workshops in Paris and Hong Kong.

Our gold-plated jewelry is made in France. The stainless steel ones are made in China.

All products sold on the www.lescleias.com website are guaranteed for 1 year. This warranty covers design defects from the date of purchase of the products. With regard to products made of natural materials (stone, leather, etc.), each piece being unique, it is normal to receive an item that looks very slightly different from that of the photograph on the site. These differences are not design flaws.

The warranty does not cover:

The customer account allows you to track your orders, access your order history, download your invoices, create a product return, etc.

To create it, click on the icon , then on "Create an account". All you have to do is complete the information requested.

To access your account, simply enter your email address and password in the fields provided. Double-check the spelling of your email address and password.

If you are unable to log in and the problem persists after resetting the password, we invite you to send an email to our customer service: hello@lescleias.com .

If you have forgotten your password, you can reset it by clicking here, then on “forgotten password”.

No Customer bank details are recorded on the Site. The online payment solution is a Shopify solution and is completely secure.

You can pay for your purchases by credit card (Visa, Mastercard or Amex -American Express-) or Paypal.

After payment you will receive an order confirmation email. it means we have received it well and will deal with it.

To access your order history, log in to your account. Then, select “my orders”: you will then see the list of all your orders as well as their status (“Paid”, “Shipping”, “Delivered”).

Once the order has been placed, it is unfortunately not possible to modify or cancel the order.

To cancel your order, please email us with your order details, including your order number and the reason for cancellation.

We will respond to you as soon as possible to confirm the cancellation of your order.

* To cancel your order, please email us with your order details, including your order number and the reason for cancellation. We will respond to you as soon as possible to confirm the cancellation of your order.

To check the status of an order, log in to your account. Then, select "my orders": you will then see the list of all your orders.

Select the order concerned: its status ("Paid", "In progress", "Delivered") is indicated.

You can track your order on the site in your account. The delivery time depends on the carrier chosen. If after 30 days you still have not received your order, please contact the carrier.

In case of problem, please contact us by filling out the contact form .

Orders are generally dispatched within 48 hours of receipt of payment.

Delivery times vary depending on the carrier selected:

• Colissimo: between 3 to 5 working days in France, between 4 and 8 days in Europe, Switzerland and DOM-TOM, between 9 and 15 days in the rest of the world;
• Mondial Relay: between 3 to 5 working days in France.

In mainland France, a flat-rate contribution to the shipping costs will be invoiced to the Customer, in the amount of €6.00 ​​including tax for home delivery and €4.50 including tax for delivery to a pick-up point.

In the European Union and Switzerland, these costs will be invoiced at €12.00 including tax for home delivery, €15 in the DOM TOM and €30 in the rest of the world.

Shipping costs are free from 80 € of purchase in metropolitan France, 180 € in Europe, Switzerland and DOM TOM and 250 € in the rest of the world.

Orders delivered outside the European Union may be subject to customs fees and taxes. These costs are the responsibility of the recipient and may be requested upon delivery of the package.

Do not hesitate to inquire with the authorities of the country of delivery.

Cleias deliver worldwide, except in certain areas. Here is the list of countries we do not ship to: Afghanistan, Saudi Arabia, Bhutan, Brunei, Cambodia, China, Christmas Island, Cocos Islands, India, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Mongolia, Myanmar ( Burma), Nepal, Oman, Uzbekistan, Pakistan, Qatar, Hong Kong SAR China, Macao SAR China, Russia, Sri Lanka, Tajikistan, British Indian Ocean Territory, Palestinian Territories, Turkmenistan, Vietnam, Yemen.

*The Cleias deliver worldwide, except in certain areas. Here is the list of countries we do not ship to: Afghanistan, Saudi Arabia, Bhutan, Brunei, Cambodia, China, Christmas Island, Cocos Islands, India, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Mongolia, Myanmar (Burma), Nepal, Oman, Uzbekistan, Pakistan, Qatar, Hong Kong SAR China, Macao SAR China, Russia, Sri Lanka, Tajikistan, British Indian Ocean Territory, Palestinian Territories, Turkmenistan, Vietnam, Yemen.

You can change the delivery address in the "Personal data" section of your account after logging in to the site.

Unfortunately, it is no longer possible to modify the delivery address of an order in progress.

You do not have the same carriers depending on the country of destination.

In mainland France, you are delivered to your home by colissimo in standard delivery and by DHL in express delivery.

If you choose delivery by Mondial-relay, you will be delivered to the relay point you have selected. In Europe, you are delivered by Colissimo.

No, if the delivery address is in France, the recipient will not need to pay customs duties or other taxes due when the products are imported into the country of the place of delivery. .

You have 14 days from the date of receipt of the order to return your item to us without penalty, with the exception of the return costs which remain the responsibility of the customer.

The item must be in its original condition, i.e. unworn, undamaged and with its tag in its original packaging.

The return procedure is as follows:

• Indicate in your customer account your wish to return by going to your orders.
• …. …..
• Send the package by post to the address below:
• The Cleias – Customer Service
• 94 Temple Street
• 75003 Paris

You will receive the refund within 14 days after checking the item in our Parisian workshop. Personalized products cannot be returned.

Only products purchased on the www.lescleias.com website are affected by this procedure.

You receive a credit note when you return to us:

• an item paid for with a gift card;
• an item under warranty that has a manufacturing defect;
• an item that does not suit you.

The credit note is a code that you can apply in your basket on your next purchase. It is valid for 6 months from its date of issue.

The credit cannot be split and must therefore be used all at once.

Fill in the contact form describing the problem and attach a photo of the jewel you want to repair. We will contact you as soon as possible to offer you a solution.

It takes 1 month between the date of receipt of the jewel and its date of reshipment.

If the jewel is repairable:

• if the product is covered by the guarantee, there are no repair costs;
• however, if the repair is out of warranty, the costs are €10.

All products sold on the www.lescleias.com website are guaranteed for 1 year. This warranty covers design defects from the date of purchase of the products.

With regard to products made of natural materials (stone, leather, etc.), each piece being unique, it is normal to receive an item that looks very slightly different from that of the photograph on the site.

These differences are not design flaws.

The warranty does not cover:

• the natural wear and tear of the product;
• negligence or poor maintenance, such as breakage or loss of the jewel and one of its elements;
• damage due to handling error, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes;
• visible defects and products damaged during transport, after delivery;
• interventions carried out on the piece of jewelery by any person not authorized by the Les Cleias After-Sales Service as well as damage resulting from such an intervention;
• size readjustment (ring, bracelet, necklace).

The gift card is valid for one year from receipt of the order confirmation email.

To use your gift card, all you have to do is bring the code sent by email and enter it in the box provided for this purpose when you purchase on our site.

Your gift card can be split, so you can use it several times until its balance is exhausted.

When you order a gift card, you receive an email with a unique code to be entered during the next order.

In this email, we also include the gift card with this same code in a printable version (beautifully illustrated).

The validity period of a gift card is 12 months.

No, it is not possible to have a gift card refunded.

Please contact customer service by clicking here or by sending an email to hello@lescleias.com.