1.1) How do I find out my ring size?

To find out your finger size, we offer several solutions. You can:

• print our ring sizer and place your ring on the different sizes until you find the right one.
• Measure the inside diameter of your ring and refer to the conversion chart below.

 

• Measure your finger circumference and then refer to the conversion chart below.

 

• Go to your jeweler. He will measure your finger size using a ring sizer.

Be aware, however, that fingers can swell or shrink depending on the weather (time of day, temperature, etc.), your size can increase or decrease by up to 3 sizes!

1.2) What necklace length should I choose?

To help you choose the right length for your necklace, we have represented each length on a bust.

For your information, we have categorized as "short collars" all collars measuring less than 55 cm.

1.3) What is the composition of LES CLEIAS jewelry?

Because creativity and quality are the two fundamental pillars of our brand Les Cleias, we attach great importance to the selection of raw materials used in the manufacture of our jewelry.

We use stainless steel, gold plating and brass.

• 316L stainless steel is used for its hypoallergenic qualities (nickel-free), its robustness, and its high resistance to oxidation thanks to its chromium content. The gold plating is achieved through ionization. All these characteristics make Les Cleias jewelry your best allies every day: they are highly durable and perfectly suited to sensitive skin. They can even be worn in the shower. In addition to these advantages, stainless steel is infinitely recyclable!
• Gold plating involves depositing a thin layer of gold onto a metal base using electrolysis. At Les Cleias, the base of our gold-plated jewelry is always brass. We have chosen to use 18-karat gold, 3 microns thick, to offer you the best quality at an affordable price, thus allowing us to use the "gold-plated" designation. It's important not to confuse "gold-plated" jewelry with "fine gold-plated" jewelry: Les Cleias gold-plated jewelry has a much thicker layer of gold than fine gold-plated jewelry, which gives it great durability. You can therefore wear Les Cleias gold-plated jewelry every day for many years!
• Brass, an alloy of pink copper and gray zinc, also known as "yellow copper," has been used since ancient times. It's a non-allergenic metal that is both strong and highly malleable, allowing for the creation of exquisitely detailed designs. We use brass in its pure form in our hair accessories and as the base for our gold-plated jewelry.

1.4) Can LES CLEIAS jewelry be worn in water?

Stainless steel and gold-plated jewelry can be worn in the shower and at the beach. However, we advise against wearing them in the swimming pool.

We also advise against wearing brass accessories underwater.

1.5) How to care for a LES CLEIAS piece of jewelry?

To keep your favorite jewelry looking its best, we recommend protecting it from daily aggressions (perfume, cosmetics, household products, etc.) and cleaning it from time to time with a small soft-bristled toothbrush and soapy water, remembering to dry it with a soft cloth which will restore its full shine.

1.6) Where are LES CLEIAS jewelry pieces manufactured?

Les Cleias jewelry is designed in our workshops in Paris and Hong Kong.

Our gold-plated jewelry is made in France. Our stainless steel jewelry is made in China.

1.7) What does the LES CLEIAS jewelry guarantee consist of?

All products sold on the site www.lescleias.com All products are guaranteed for one year. This guarantee covers design defects from the date of purchase. For products made of natural materials (stone, leather, etc.), each piece is unique, so it is normal to receive an item that looks very slightly different from the photograph on the website. These differences are not considered design defects.

The warranty does not cover:

• natural wear and tear of the product;
• negligence or poor maintenance, such as breakage or loss of the jewelry and one of its components;
• damage due to mishandling, misuse or abnormal use, intentional or accidental physical modification, or use for professional or commercial purposes;
• apparent defects and products damaged during transport, after delivery;
• interventions carried out on the jewelry by any person not mandated by the Les Cléias After-Sales Service as well as damage resulting from such intervention;
• size adjustment (ring, bracelet, necklace).

2.1) How to create a customer account?

The customer account allows you to track your orders, access your order history, download your invoices, create a product return, etc.

To create it, click on the " icon  Then click on "create an account". All you have to do is fill in the requested information.

2.2) How do I access my account?

To access your account, simply enter your email address and password in the designated fields. Please double-check the spelling of your email address and password.

If you are unable to log in and the problem persists after resetting your password, please send an email to our customer service department: hello@lescleias.com

2.3) I forgot my password, what should I do?

If you have forgotten your password, you can reset it by clicking here , then on "forgotten password".

3.1) Is my payment secure?

No customer banking details are stored on the Site. The online payment solution is a Shopify solution and is completely secure.

3.2) What payment methods are available?

You can pay for your purchases by credit card (Visa, Mastercard or Amex -American Express-) or Paypal.

4.1) How do I know if my order has been received?

After payment, you will receive an order confirmation email. This means that we have received your order and will process it.

4.2) How do I access my order history?

To access your order history, log in to your account. Then, select "my orders": you will then see the list of all your orders as well as their status ("Paid", "In transit", "Delivered").

4.3) Can I modify or cancel my order?

Once the order has been placed, it is unfortunately not possible to modify or cancel the order.

4.4) How can I cancel my order?

To cancel your order, please email us with your order details, including your order number and the reason for cancellation. We will reply as soon as possible to confirm your cancellation.

*To cancel your order, please email us with your order details, including your order number and the reason for cancellation. We will respond to you as soon as possible to confirm the cancellation of your order.

4.5) How do I check the status of my order?

To check the status of an order, log in to your account. Then, select "My Orders": you will then see a list of all your orders. Select the relevant order: its status ("Paid", "Shipping", "Delivered") will be displayed.

4.6) I still haven't received my order, what should I do?

You can track your order on the website in your account. Delivery time depends on the carrier you choose. If you still haven't received your order after 30 days, please contact the carrier. If you have any problems, please contact us by filling out the form. contact form .

5.1) What are the delivery times?

Orders are usually shipped within 48 hours of receiving payment.

Delivery times vary depending on the carrier selected:

• Colissimo: between 3 to 5 working days in France, between 4 and 8 days in Europe, Switzerland and French overseas territories, between 9 and 15 days in the rest of the world;
• Mondial Relay: between 3 and 5 working days in France.

5.2) What are the delivery charges?

In mainland France, a flat-rate shipping fee will be charged to the Customer: €6.00 ​​(including VAT) for home delivery and €4.50 (including VAT) for delivery to a collection point. Within the European Union and Switzerland, these fees will be €12.00 (including VAT) for home delivery, €15.00 for delivery to French overseas departments and territories (DOM-TOM), and €30.00 for the rest of the world.

Shipping is free for orders over €80 in mainland France, €180 in Europe, Switzerland and French overseas departments and territories, and €250 in the rest of the world.

Orders delivered outside the European Union may be subject to customs duties and taxes. These charges are the responsibility of the recipient and may be collected upon delivery of the package.

Do not hesitate to contact the authorities in the country of delivery for further information.

5.3) In which countries are the items delivered?

Cleias delivers worldwide, except to certain areas. Here is the list of countries where we do not deliver: Afghanistan, Saudi Arabia, Bhutan, Brunei, Cambodia, China, Christmas Island, Cocos Islands, India, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Mongolia, Myanmar (Burma), Nepal, Oman, Uzbekistan, Pakistan, Qatar, Hong Kong SAR, Macau SAR, Russia, Sri Lanka, Tajikistan, British Indian Ocean Territory, Palestinian Territories, Turkmenistan, Vietnam, Yemen.

*Les Cleias deliver worldwide, except in certain areas. Here is the list of countries we do not ship to: Afghanistan, Saudi Arabia, Bhutan, Brunei, Cambodia, China, Christmas Island, Cocos Islands, India, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Mongolia, Myanmar (Burma), Nepal, Oman, Uzbekistan, Pakistan, Qatar, Hong Kong SAR China, Macau SAR China, Russia, Sri Lanka, Tajikistan, British Indian Ocean Territory, Palestinian Territories, Turkmenistan, Vietnam, Yemen.

5.4) How do I change my delivery address?

You can change the delivery address in the "Personal Data" section of your account after logging in to the site.

Unfortunately, it is no longer possible to change the delivery address of a pending order.

5.5) Where can I have it delivered?

You do not have the same carriers depending on the country of destination.

In mainland France, you will receive home delivery via Colissimo for standard delivery and via DHL for express delivery. If you choose delivery to a collection point, your order will be delivered to the collection point you have selected.

In Europe, your order will be delivered by Colissimo.

5.6) Do I have to pay customs fees?

No, if the delivery address is in France, the recipient will not need to pay customs duties or other taxes due on the importation of the products into the country of delivery.

6.1) I wish to return part or all of my order, what are the return procedures?

You have 14 days from the date of receipt of your order to return your item without penalty, except for the return shipping costs, which remain the customer's responsibility. The item must be in its original condition, meaning unworn, undamaged, and with its tag in its original packaging.

The return procedure is as follows:

• To request a return, please log in to your customer account and go to your orders. We will then send you the instructions.

You will receive the refund within 14 days after the item has been checked in our Parisian workshop.
Personalized products cannot be returned.

Only products purchased on the website www.lescleias.com are affected by this procedure.

6.2) How does the refund in the form of a credit note work?

You will receive a credit note when you return the item to us:

• an item paid for with a gift card;
• an item under warranty with a manufacturing defect;
• an item that doesn't suit you.

The credit is a code that you can apply to your shopping cart for your next purchase. It is valid for 6 months from its date of issue.

The credit cannot be divided and must therefore be used all at once.

7.1) How do I get my jewelry repaired?

Fill out the contact form describing the problem and attach a photo of the jewelry you wish to repair. We will contact you as soon as possible to offer a solution.

7.2) What is the repair time?

It takes approximately one month between the date of receipt of the jewelry and the date of its reshipment.

7.3) What are the repair costs?

If the jewelry is repairable:

• If the product is covered by the warranty, there are no repair costs;
• However, if the repair is out of warranty, the cost is €10.

7.4) What does the product warranty cover?

All products sold on the site www.lescleias.com All products are guaranteed for one year. This guarantee covers design defects from the date of purchase. For products made of natural materials (stone, leather, etc.), each piece is unique, so it is normal to receive an item that looks very slightly different from the photograph on the website. These differences are not considered design defects.

The warranty does not cover:

• natural wear and tear of the product;
• negligence or poor maintenance, such as breakage or loss of the jewelry and one of its components;
• damage due to mishandling, misuse or abnormal use, intentional or accidental physical modification, or use for professional or commercial purposes;
• apparent defects and products damaged during transport, after delivery;
• interventions carried out on the jewelry by any person not mandated by the Les Cléias After-Sales Service as well as damage resulting from such intervention;
• size adjustment (ring, bracelet, necklace).

8.1) How does the gift card work?

The gift card is valid for one year from the date of receipt of the order confirmation email.

To use your gift card, simply take the code sent by email and enter it in the box provided for this purpose when making your purchase on our site.

Your gift card is divisible, so you can use it in several installments until its balance is exhausted.

8.2) Can we print a gift card to give as a gift?

When you order a gift card, you'll receive an email with a unique code to enter on your next order. This email also includes the gift card itself, along with the same code, in a printable version (nicely illustrated).

8.3) What is the validity period of a gift card?

The validity period of a gift card is 12 months.

8.4) Can I get a refund for a gift card?

No, it is not possible to get a refund for a gift card.

8.5) My code is not working, what should I do?

Please contact customer service by clicking here or by sending an email to hello@lescleias.com