Free delivery in metropolitan France from 80€ of purchase

1) Our jewelry

1.1) How do I know my ring size?

To know the size of your finger, we offer several solutions. You can :

  • to print our ring sizer and put your ring on the different sizes until you find the right one.
  • measure the inside diameter of your ring and report it on the correspondence table below.
Diameter (in cm)
  1. 1,60
  2. 1,65
  3. 1,72
  4. 1,78
  5. 1,82
Matching ring size
  1. 50
  2. 52
  3. 54
  4. 56
  5. 58
  • measure your finger circumference then report it on the correspondence table below.

Circumference of the finger (in mm)
  1. 15,92
  2. 16,56
  3. 17,20
  4. 17,83
Matching ring size
  1. 50
  2. 52
  3. 54
  4. 56
  • go to your jeweler. He will take the size of your finger using a ring sizer.

Be aware, however, that fingers can swell or deflate depending on the weather (time of day, temperature, etc.), your size can take or lose up to 3 sizes!

1.2) Which necklace length should I choose?

To guide you in choosing the length of your necklace, we have represented each length on a bust.

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For information, we have categorized in "short collars", all collars measuring less than 55 cm.

1.3) What is the composition of LES CLEIAS jewelry?

Because creativity and quality are the 2 fundamental pillars of our Les Cleias brand, we attach great importance to the selection of the raw materials used in the manufacture of our jewellery.

We use stainless steel, gold plated and brass.

  • 316 L stainless steel is used for its hypoallergenic qualities (absence of nickel), robustness and high resistance to oxidation thanks to the chromium that composes it. The gilding is obtained by ionization. All these characteristics make Les Cleias jewelery your best everyday allies: they are highly durable and are ideal for sensitive skin. They can even be worn in the shower. In addition to these advantages, stainless steel is infinitely recyclable!
  • Gold plating consists of electrolytically depositing a thin layer of gold on a metal base. At Les Cleias, the basis of our gold-plated jewelry is always brass. We have chosen to use 18-carat gold with a thickness of 3 microns to offer you the best quality at a low price and thus be able to benefit from the "gold-plated" designation. Do not confuse “gold-plated” and “fine gold-plated” jewelry: Les Cleias gold-plated jewelry has a much thicker layer of gold than fine gold-plated jewelry, which gives it great durability. So you can wear Les Cleias Gold Plated jewelry every day for many years!
  • Brass, an alloy of pink copper and gray zinc, also called "yellow copper", has been known since the dawn of time. It is a metal which does not cause allergies, which is resistant and malleable as desired, which makes it possible to create patterns of great finesse. We use brass as such in our hair accessories, and as the basis of our gold-plated jewelry.

1.4) Can LES CLEIAS jewelery be worn in water?

Stainless steel jewelry as well as gold plated jewelry can be worn in the shower and at the beach. However, we do not recommend wearing them at the pool.

We also advise against wearing brass accessories underwater.

1.5) How to take care of a LES CLEIAS piece of jewellery?

To preserve the shine of your favorite jewellery, we advise you to preserve them from daily aggressions (perfume, cosmetics, household products, etc.) and to clean them from time to time with a small toothbrush with soft bristles and water. without forgetting to dry them with a soft cloth which will restore their shine.

1.6) Where are LES CLEIAS jewels made?

Les Cleias jewelery is designed in our workshops in Paris and Hong Kong.

Our gold-plated jewelry is made in France. The stainless steel ones are made in China.

1.7) What does the LES CLEIAS jewelry warranty consist of?

All products sold on the site www.lescleias.com are guaranteed for 1 year. This warranty covers design defects from the date of purchase of the products. With regard to products made of natural materials (stone, leather, etc.), each piece being unique, it is normal to receive an item that looks very slightly different from the photograph on the site. These differences are not design flaws.

The warranty does not cover:

  • the natural wear and tear of the product;
  • negligence or poor maintenance, such as breakage or loss of the jewel and one of its elements;
  • damage due to handling error, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes;
  • visible defects and products damaged during transport, after delivery;
  • interventions carried out on the piece of jewelery by any person not authorized by the Les Cléias After-Sales Service as well as damage resulting from such an intervention;
  • size readjustment (ring, bracelet, necklace).

2) My account

2.1) How to create a customer account?

The customer account allows you to track your orders, access your order history, download your invoices, create a product return, etc.

To create it, click on the " user “, then on “create an account”. All you have to do is complete the information requested.

2.2) How do I access my account?

To access your account, simply enter your email address and password in the fields provided. Double-check the spelling of your email address and password.

If you are unable to log in and the problem persists after resetting the password, we invite you to send an email to our customer service: hello@lescleias.com

2.3) I forgot my password, what should I do?

If you have forgotten your password, you can reset it by clicking here, then on “forgot password”.

3) Payment

3.1) Is my payment secure?

No Customer bank details are recorded on the Site. The online payment solution is a Shopify solution and is completely secure.

3.2) What payment methods are available?

You can pay for your purchases by credit card (Visa, Mastercard or Amex -American Express-) or Paypal.

4) Order and follow-up of my order

4.1) How do I know if my order has been taken into account?

After payment, you will receive an order confirmation email. It means that we have received it well and we will deal with it.

4.2) How do I access my order history?

To access your order history, log in to your account. Then, select “my orders”: you will then see the list of all your orders as well as their status (“Paid”, “Shipping”, “Delivered”).

4.3) Can I modify or cancel my order?

Once the order has been placed, it is unfortunately not possible to modify or cancel the order.

4.4) How do I check the status of my order?

To check the status of an order, log in to your account. Then, select "my orders": you will then see the list of all your orders. Select the order in question: its status (“Paid”, “Shipping”, “Delivered”) is indicated.

4.5) I still haven't received my order, what should I do?

You can track your order on the site in your account. The delivery time depends on the carrier chosen. If after 30 days you still have not received your order, please contact the carrier. If there is a problem, please contact us by filling out the Contact form.

5) Delivery

5.1) What are the delivery times?

Orders are generally dispatched within 48 hours of receipt of payment.

Delivery times vary depending on the carrier selected:

  • Colissimo: between 3 to 5 working days;
  • Mondial Relay: between 3 to 5 working days.

5.2) What are the delivery costs?

In mainland France, a flat-rate contribution to the shipping costs will be invoiced to the Customer, in the amount of €6.00 including tax for home delivery and €4.50 including tax for delivery to a pick-up point. In the European Union and Switzerland, these costs will be invoiced at €12.00 including tax for home delivery.

Shipping costs are free from 80 € of purchase in metropolitan France.

Orders delivered outside the European Union may be subject to customs fees and taxes. These costs are the responsibility of the recipient and may be requested upon delivery of the package.

Do not hesitate to inquire with the authorities of the country of delivery.

5.3) In which countries are the items delivered?

Les Cleias deliver in Metropolitan France and throughout the European Union as well as in Switzerland.

5.4) How do I change my delivery address?

You can change the delivery address in the "Personal data" section of your account after logging in to the site.

Unfortunately, it is no longer possible to modify the delivery address of an order in progress.

5.5) Where can I get delivered?

You do not have the same carriers depending on the country of destination.

In mainland France, you are delivered to your home by colissimo in standard delivery and by DHL in express delivery. If you choose relay point delivery, you will be delivered to the relay point you have selected.

In Europe, you are delivered by Colissimo.

5.6) Do I have to pay customs fees?

No, if the delivery address is in France, the recipient will not need to pay customs duties or other taxes due when the products are imported into the country of the place of delivery. .

6) Returns, exchanges and refunds

6.1) I want to return part or all of my order, what are the return terms?

You have 14 days from the date of receipt of the order to return your item to us without penalty, with the exception of the return costs which remain the responsibility of the customer. The item must be in its original condition, i.e. unworn, undamaged and with its tag in its original packaging.

The return procedure is as follows:

  • Indicate in your customer account your wish to return by going to your orders.
  • ….
  • …..
  • Send the package by post to the address below:
  • The Cleias – Customer Service
  • 94 Temple Street
  • 75003 Paris

You will receive the refund within 14 days after checking the item in our Parisian workshop.
Personalized products cannot be returned.

Only products purchased on the site www.lescleias.com are affected by this procedure.

6.2) How does the credit note refund work?

You receive a credit note when you return to us:

  • an item paid for with a gift card;
  • an item under warranty that has a manufacturing defect;
  • an item that does not suit you.

The credit note is a code that you can apply in your basket on your next purchase. It is valid for 6 months from its date of issue.

The credit cannot be split and must therefore be used all at once.

7) SAV

7.1) ) How do I get my jewelry repaired?

Fill in the contact form describing the problem and attach a photo of the jewel you want to repair. We will contact you as soon as possible to offer you a solution.

7.2) What is the repair time?

It takes 1 month between the date of receipt of the jewel and its date of reshipment.

7.3) What are the repair costs?

If the jewel is repairable:

  • if the product is covered by the guarantee, there are no repair costs;
  • however, if the repair is out of warranty, the costs are €10.

7.4) What does the product warranty cover?

All products sold on the site www.lescleias.com are guaranteed for 1 year. This warranty covers design defects from the date of purchase of the products. With regard to products made of natural materials (stone, leather, etc.), each piece being unique, it is normal to receive an item that looks very slightly different from the photograph on the site. These differences are not design flaws.

The warranty does not cover:

  • the natural wear and tear of the product;
  • negligence or poor maintenance, such as breakage or loss of the jewel and one of its elements;
  • damage due to handling error, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes;
  • visible defects and products damaged during transport, after delivery;
  • interventions carried out on the piece of jewelery by any person not authorized by the Les Cléias After-Sales Service as well as damage resulting from such an intervention;
  • size readjustment (ring, bracelet, necklace).

8) Gift card

8.1) How does the gift card work?

The gift card is valid for one year from receipt of the order confirmation email.

To use your gift card, all you have to do is bring the code sent by email and enter it in the box provided for this purpose when you purchase on our site.

Your gift card can be split, so you can use it several times until its balance is exhausted.

8.2) Can we print a gift card to offer?

When you order a gift card, you will receive an email with a unique code to enter during the next order. In this email, we also include the gift card with this same code in a printable version (beautifully illustrated).

8.3) How long is a gift card valid for?

The validity period of a gift card is 12 months.

8.4) Can I get a refund for a gift card?

No, it is not possible to have a gift card refunded.

8.5) My code does not work, what should I do?

Please contact customer service by clicking here or by sending an email to hello@lescleias.com