FAQ

Product info and sizing

To find your ring size we offer several options:

Print our ring sizer and place your ring over the sizes until you find the correct fit.
Measure the internal diameter of an existing ring and compare it with the conversion table below.

Internal diameter (cm) → Corresponding ring size

1.60 cm → 50
1.65 cm → 51
1.72 cm → 52
1.78 cm → 54
1.82 cm → 56

Measure your finger circumference and compare it with the conversion table below.

Finger circumference (mm) → Corresponding ring size

15.9 mm → 50
16.5 mm → 51
17.2 mm → 52
17.8 mm → 53

Visit your local jeweler. They can measure your finger using a professional ring sizer.

Note: Fingers can swell or shrink depending on the time of day, temperature, etc. Your size can vary by as much as three sizes.

Read this article to learn more about ring sizes.

To help you choose the right necklace length, we’ve illustrated each length on a bust.

Because creativity and quality are the two foundational pillars of our brand Les Cléias, we place great importance on selecting the raw materials used to make our jewelry.

We use stainless steel, gold plating and brass.

316L stainless steel is used for its hypoallergenic properties (nickel‑free), strength and high resistance to oxidation thanks to its chromium content. The gilding is achieved by ionization. All these characteristics make Les Cléias jewelry ideal for everyday wear: highly durable and suitable for sensitive skin. They can even be worn in the shower. In addition to these benefits, stainless steel is infinitely recyclable.
Gold plating consists of depositing a thin layer of gold onto a metal base by electrolysis. At Les Cléias, the base for our gold‑plated jewelry is always brass. We have chosen 18‑carat gold with a thickness of 3 microns to offer the best quality at an accessible price and to qualify for the “gold plated” designation. Do not confuse “gold plated” with “gold‑colored” jewelry: Les Cléias gold‑plated pieces have a much thicker gold layer than gold‑colored items, which gives them greater durability. You can therefore wear Les Cléias gold‑plated jewelry every day for many years.
Brass, an alloy of reddish copper and grey zinc (also called “yellow copper”), has been known since ancient times. It is non‑allergenic, durable and highly malleable, allowing the creation of very fine designs. We use brass as is in our hair accessories and as the base metal for our gold‑plated jewelry.

Stainless steel jewelry and gold-plated jewelry can be worn in the shower and at the beach. However, we advise against wearing them in the swimming pool.

We also advise against wearing brass accessories in water.

To preserve the shine of your favorite jewelry, we advise you to protect it from daily aggressions (perfume, cosmetics, household products, etc.) and to clean it occasionally with a soft-bristled toothbrush and soapy water, remembering to dry it with a soft cloth that will restore its full brilliance.

Les Cleias jewelry is designed in our workshops in Paris and Hong Kong.

Our gold-plated jewelry is made in France. Our stainless steel jewelry is made in China.

All products sold on the website www.lescleias.com are guaranteed for 1 year. This warranty covers design defects from the date of purchase of the products. For products made from natural materials (stone, leather, etc.), since each piece is unique, it is normal to receive an item with a slightly different appearance from the photograph on the website. These differences are not design defects.

The warranty does not cover:

natural wear and tear of the product;
negligence or improper maintenance, such as breakage or loss of the jewel or one of its elements;
deterioration due to mishandling, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes;
apparent defects and products damaged during transport, after delivery;
interventions carried out on the jewel by anyone not authorized by Les Cléias After-Sales Service, as well as deterioration resulting from such an intervention;
size readjustment (ring, bracelet, necklace).

Account and checkout

Your customer account allows you to track your orders, access your order history, download your invoices, create a product return, etc.

To create one, click on the "profile icon" and then on "create an account". All you have to do is fill in the requested information.

To access your account, simply enter your email address and password in the fields provided. Please double-check the spelling of your email address and password.

If you are unable to log in and the problem persists after resetting your password, please email our customer service: hello@lescleias.com

If you have forgotten your password, you can reset it by clicking here, then on "forgot password".

No customer banking data is stored on the Site. The online payment solution is a Shopify solution and is completely secure.

You can pay for your purchases by credit card (Visa, Mastercard or Amex -American Express-) or Paypal.

Ordering and tracking my order

After payment, you will receive an order confirmation email. This means that we have received it and will process it.

To access your order history, log in to your account. Then, select "my orders": you will then see a list of all your orders and their status ("Paid", "In transit", "Delivered").

You can change your delivery address in the "Personal data" section of your account after logging in to the site.

Unfortunately, it is no longer possible to change the delivery address for an order that is in progress.

Once an order has been placed, it is unfortunately not possible to modify or cancel it.

To cancel your order, please email us with your order details, including your order number and reason for cancellation. We will respond as soon as possible to confirm the cancellation of your order.

To check the status of an order, log in to your account. Then, select "my orders": you will then see a list of all your orders. Select the order concerned: its status ("Paid", "In transit", "Delivered") will be indicated.

Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution with you.

We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.

Our products are manufactured locally and worldwide. We carefully select our manufacturing partners to ensure our products are of high quality and offer good value for money.

You can track your order on the website in your account. Delivery time depends on the chosen carrier. If you have not received your order after 30 days, please contact the carrier. In case of any issues, please contact us by filling out the contact form.

Delivery

Orders are generally dispatched within 48 hours of payment receipt.

Delivery times vary depending on the selected carrier:

Colissimo: 3 to 5 business days in France, 4 to 8 days in Europe, Switzerland, and overseas territories, 9 to 15 days in the rest of the world;
Mondial Relay: 3 to 5 business days in France.

For detailed information on delivery costs by destination, please see more here.

For detailed information on the countries we ship to, please click here.

You do not have the same carriers depending on the country of destination.

In mainland France, your deliveries are made at home by Colissimo for standard delivery and by DHL for express delivery. If you choose delivery to a relay point, you will be delivered to the relay point you have selected.

In Europe, deliveries are made by Colissimo.

For detailed information on delivery costs by destination, please consult the following here.

No, if the delivery address is in France, the recipient will not have to pay customs duties or other taxes due on the import of products into the country of delivery.

Orders delivered outside the European Union may be subject to customs duties and taxes. These charges are the responsibility of the recipient and may be collected upon delivery of the package. Please contact the local authorities in the country of delivery for more information.

Returns, exchanges, and refunds

For detailed information on our return and exchange conditions, please see more here.

Read more here to find out more about our refund policy.

After-Sales Service

Fill out the contact form, describing the problem and attaching a photo of the piece of jewelry you wish to have repaired. We will get back to you as soon as possible to offer you a solution.

It takes 1 month between the date of receipt of the jewelry and its reshipment date.

If the jewel is repairable:

if the product is covered by the warranty, there are no repair costs;
however, if the repair is out of warranty, the cost is 10€.

All products sold on the www.lescleias.com website are guaranteed for 1 year. This warranty covers design defects from the date of purchase of the products. For products made from natural materials (stone, leather, etc.), as each piece is unique, it is normal to receive an item with a very slightly different appearance from the photograph on the website. These differences are not design defects.

The warranty does not cover:

natural wear and tear of the product;
negligence or improper maintenance, such as breakage or loss of the jewel and one of its elements;
damage due to mishandling, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes;
apparent defects and products damaged during transport, after delivery;
interventions performed on the jewel by any person not authorized by Les Cléias After-Sales Service, as well as damage resulting from such an intervention;
size readjustment (ring, bracelet, necklace).

Gift card

The gift card is valid for one year from the date of receipt of the order confirmation email.

To use your gift card, simply enter the code sent by email into the designated field during your purchase on our website.

Your gift card can be split, so you can use it multiple times until its balance is depleted.

When you order a gift card, you will receive an email with a unique code to be entered during your next order. In this email, we also include a printable version of the gift card with the same code (beautifully illustrated).

The validity period of a gift card is 12 months.

No, it is not possible to refund a gift card.

Please contact customer service by clicking here or by sending an email to hello@lescleias.com