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FREE DELIVERY IN METROPOLITAN FRANCE FROM 80€ PURCHASE AND 250€ FOR OVERSEAS

FAQ

1) Our jewelry

1.1) How do I know my ring size?

To find out the size of your finger, we offer several solutions. You can :

  • to print our ring sizer and place your ring on the different sizes until you find the right one.
  • measure the inside diameter of your ring and record it on the correspondence table below.
Diameter (in cm)
  1. 1.60
  2. 1.65
  3. 1.72
  4. 1.78
  5. 1.82
 
Corresponding ring size
  1. 50
  2. 52
  3. 54
  4. 56
  5. 58
  • measure your finger circumference then record it on the correspondence table below.

Finger circumference (in mm)
  1. 15.92
  2. 16.56
  3. 17.20
  4. 17.83
 
Corresponding ring size
  1. 50
  2. 52
  3. 54
  4. 56
  • go to your jeweler. It will take the size of your finger using a ring sizer.

Be aware, however, that fingers can swell or deflate depending on the weather (time of day, temperature, etc.), your size can increase or lose up to 3 sizes!

1.2) What length of necklace to choose?

To guide you in choosing the length of your necklace, we have represented each length on a bust.

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For information, we have categorized all necklaces measuring less than 55 cm into “short necklaces”.

1.3) What is the composition of LES CLEIAS jewelry?

Because creativity and quality are the 2 fundamental pillars of our Les Cleias brand, we attach great importance to the selection of raw materials used in the manufacture of our jewelry.

We use stainless steel, gold plated and brass.

  • 316 L stainless steel is used for its hypoallergenic qualities (absence of nickel), robustness and great resistance to oxidation thanks to the chromium which composes it. Gilding is obtained by ionization. All these characteristics make Les Cleias jewelry your best allies in everyday life: they are very durable and perfectly suited to sensitive skin. They can even be worn in the shower. In addition to these advantages, stainless steel is infinitely recyclable!
  • Gold plating involves electrolytically depositing a thin layer of gold onto a metal base. At Les Cleias, the base of our gold-plated jewelry is always brass. We have chosen to use 18 carat gold with a thickness of 3 microns to offer you the best quality at a low price and thus benefit from the “gold plated” designation. Do not confuse “gold-plated” and “fine gold-plated” jewelry: Les Cleias gold-plated jewelry has a much thicker layer of gold than fine gold-plated jewelry, which gives them great durability. You can therefore wear Les Cleias Gold Plated jewelry every day for many years!
  • Brass, an alloy of pink copper and gray zinc, also called “yellow copper”, has been known since the dawn of time. It is a metal which does not cause allergies, which is resistant and malleable as desired, which allows you to create very fine patterns. We use brass as such in our hair accessories, and as the basis for our gold-plated jewelry.

1.4) Can LES CLEIAS jewelry be worn in water?

Stainless steel jewelry as well as gold-plated jewelry can be worn in the shower and at the beach. However, we do not recommend wearing them in the pool.

We also do not recommend wearing brass accessories underwater.

1.5) How to maintain LES CLEIAS jewelry?

To maintain the shine of your favorite jewelry, we advise you to protect them from daily aggressions (perfume, cosmetics, household products, etc.) and to clean them from time to time with a small soft-bristled toothbrush and water. soapy without forgetting to dry them with a soft cloth which will restore their shine.

1.6) Where are LES CLEIAS jewelry made?

Les Cleias jewelry is designed in our workshops in Paris and Hong Kong.

Our gold-plated jewelry is made in France. The stainless steel ones are made in China.

1.7) What does the LES CLEIAS jewelry guarantee consist of?

All products sold on the site www.lescleias.com are guaranteed for 1 year. This warranty covers design defects from the date of purchase of the products. Regarding products made from natural materials (stone, leather, etc.), each piece being unique, it is normal to receive an item with a very slightly different appearance from that of the photograph on the site. These differences are not design flaws.

The warranty does not cover:

  • natural wear and tear of the product;
  • neglect or poor maintenance, such as breakage or loss of the jewelry and one of its elements;
  • damage due to handling error, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes;
  • apparent defects and products damaged during transport, after delivery;
  • interventions carried out on the jewelry by any person not authorized by the Les Cléias After-Sales Service as well as damage resulting from such intervention;
  • size readjustment (ring, bracelet, necklace).

2) My account

2.1) How to create a customer account?

The customer account allows you to track your orders, access your order history, download your invoices, create a product return, etc.

To create it, click on the “ user », then on “create an account”. All you have to do is complete the requested information.

2.2) How do I access my account?

To access your account, simply enter your email address and password in the fields provided for this purpose. Double-check the spelling of your email address and password.

If you are unable to connect and the problem persists after resetting the password, we invite you to send an email to our customer service: hello@lescleias.com

2.3) I forgot my password, what should I do?

If you have forgotten your password, you can reset it by clicking here , then on “forgotten password”.

3) Payment

3.1) Is my payment secure?

No Customer banking details are recorded on the Site. The online payment solution is a Shopify solution and is completely secure.

3.2) What payment methods are available?

You can pay for your purchases by credit card (Visa, Mastercard or Amex -American Express-) or Paypal.

4) Order and tracking of my order

4.1) How do I know if my order has been taken into account?

After payment, you will receive an order confirmation email. This means that we have received it and will process it.

4.2) How do I access my order history?

To access your order history, log in to your account. Then, select “my orders”: you will then see the list of all your orders as well as their status (“Paid”, “Shipping”, “Delivered”).

4.3) Can I modify or cancel my order?

Once the order has been placed, unfortunately it is not possible to modify or cancel the order.

4.4) How can I cancel my order?

To cancel your order, please email us with your order details, including your order number and reason for cancellation. We will respond to you as soon as possible to confirm the cancellation of your order.

* To cancel your order, please email us with your order details, including your order number and the reason for cancellation. We will respond to you as soon as possible to confirm the cancellation of your order.

4.5) How do I check the status of my order?

To check the status of an order, log in to your account. Then, select “my orders”: you will then see the list of all your orders. Select the order concerned: its status (“Paid”, “In progress”, “Delivered”) is indicated.

4.6) I still have not received my order, what should I do?

You can track your order on the site in your account. Delivery time depends on the carrier chosen. If after 30 days you still have not received your order, please contact the carrier. If there is a problem, please contact us by filling out the contact form .

5) Delivery

5.1) What are the delivery times?

Orders are generally shipped within 48 hours after payment is received.

Delivery times vary depending on the carrier selected:

  • Colissimo: between 3 to 5 working days in France, between 4 and 8 days in Europe, Switzerland and overseas territories, between 9 and 15 days in the rest of the world;
  • Mondial Relay: between 3 to 5 working days in France.

5.2) What are the delivery costs?

In mainland France, a flat rate contribution to shipping costs will be invoiced to the Customer, in the amount of €6.00 ​​including tax for home delivery and €4.50 including tax for delivery to a relay point. In the European Union and Switzerland, these costs will be billed at €12.00 including tax for home delivery, €15 in the French Overseas Territories and €30 in the rest of the world.

Shipping costs are free from 80 € of purchase in mainland France, 180 € in Europe, Switzerland and DOM TOM and 250 € in the rest of the world.

Orders delivered outside the European Union may be subject to customs fees and taxes. These costs are the responsibility of the recipient and can be requested upon delivery of the package.

Do not hesitate to inquire with the authorities of the country of delivery.

5.3) Which countries are the items delivered to?

Les Cleias delivers all over the world, except in certain areas. Here is the list of countries where we do not deliver: Afghanistan, Bhutan, Brunei, Cambodia, China, Christmas Island, Cocos Islands, India, Iraq, Jordan, Kazakhstan, Saudi Arabia, Kyrgyzstan, Kuwait, Laos, Lebanon, Mongolia, Myanmar ( Burma), Nepal, Oman, Uzbekistan, Pakistan, Qatar, Hong Kong SAR of China, Macao SAR of China, Russia, Sri Lanka, Tajikistan, British Indian Ocean Territory, Palestinian Territories, Turkmenistan, Vietnam, Yemen.

*Les Cleias deliver worldwide, except in certain areas. Here is the list of countries we do not ship to: Afghanistan, Saudi Arabia, Bhutan, Brunei, Cambodia, China, Christmas Island, Cocos Islands, India, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Mongolia, Myanmar (Burma), Nepal, Oman, Uzbekistan, Pakistan, Qatar, Hong Kong SAR China, Macao SAR China, Russia, Sri Lanka, Tajikistan, British Indian Ocean Territory, Palestinian Territories, Turkmenistan, Vietnam, Yemen.

5.4) How do I change my delivery address?

You can change the delivery address in the “Personal data” section of your account after identifying yourself on the site.

Unfortunately, it is no longer possible to modify the delivery address of a current order.

5.5) Where can I have it delivered?

You do not have the same carriers depending on the country of destination.

In mainland France, you are delivered to your home by colissimo for standard delivery and by DHL for express delivery. If you choose delivery to a relay point, you will be delivered to the relay point you have selected.

In Europe, you are delivered by Colissimo.

5.6) Do I have to pay customs fees?

No, if the delivery address is located in France, the recipient will not need to pay customs duties or other taxes due when importing the products into the country of delivery. .

6) Returns, exchanges and refunds

6.1) I would like to return part or all of my order, what are the return terms?

You have 14 days from the date of receipt of the order to return your item to us without penalty, with the exception of return costs which remain the responsibility of the customer. The item must be in its original condition, i.e. unworn, undamaged and with its label in its original packaging.

The return procedure is as follows:

  • Indicate your return request in your customer account by going to your orders.
  • ….
  • …..
  • Send the package by post to the address below:
  • Les Cleias – Customer Service
  • 94 rue du Temple
  • 75003 Paris

You will receive the refund within 14 days after checking the item in our Parisian workshop.
Personalized products cannot be returned.

Only products purchased on the site www.lescleias.com are affected by this procedure.

6.2) How does credit reimbursement work?

You receive a credit when you return it to us:

  • an item paid for with a gift card;
  • an item under warranty with a manufacturing defect;
  • an item that does not suit you.

The credit is a code that you can apply in your basket from your next purchase. It is valid for 6 months from its date of issue.

The credit cannot be split and must therefore be used in one go.

7) After-sales service

7.1) ) How do I have my jewelry repaired?

Complete the contact form describing the problem and attach a photo of the jewelry you wish to repair. We will contact you as soon as possible to offer you a solution.

7.2) What is the repair time?

It takes 1 month between the date of receipt of the jewelry and its return date.

7.3) What are the repair costs?

If the jewelry is repairable:

  • if the product is covered by warranty, there are no repair costs;
  • on the other hand, if the repair is outside of warranty, the costs amount to €10.

7.4) What does the product warranty cover?

All products sold on the site www.lescleias.com are guaranteed for 1 year. This warranty covers design defects from the date of purchase of the products. Regarding products made from natural materials (stone, leather, etc.), each piece being unique, it is normal to receive an item with a very slightly different appearance from that of the photograph on the site. These differences are not design flaws.

The warranty does not cover:

  • natural wear and tear of the product;
  • neglect or poor maintenance, such as breakage or loss of the jewelry and one of its elements;
  • damage due to handling error, abusive or abnormal use, intentional or accidental physical modification, use for professional or commercial purposes;
  • apparent defects and products damaged during transport, after delivery;
  • interventions carried out on the jewelry by any person not authorized by the Les Cléias After-Sales Service as well as damage resulting from such intervention;
  • size readjustment (ring, bracelet, necklace).

8) Gift card

8.1) How does the gift card work?

The gift card is valid for one year from receipt of the order confirmation email.

To use your gift card, simply have the code sent by email and enter it in the box provided for this purpose when making your purchase on our site.

Your gift card can be split, so you can use it several times until the balance is exhausted.

8.2) Can we print a gift card to offer it?

When you order a gift card, you receive an email with a unique code to enter during the next order. In this email, we also include the gift card with this same code in a printable version (nicely illustrated).

8.3) How long is a gift card valid for?

The validity period of a gift card is 12 months.

8.4) Can I get a refund for a gift card?

No, it is not possible to be reimbursed for a gift card.

8.5) My code does not work, what should I do?

Please contact customer service by clicking here or by sending an email to hello@lescleias.com